Resilient Retail: Why knowing your customer is more important than ever
In this free virtual session, Microsoft experts Marcy Larsen, Retail Industry Executive and Chandra Stevens, Global Director Emerging Solutions for Customer Insights discuss why knowing your customer is even more important than ever as we navigate the COVID pandemic and look to the new normal in retail.
Marcy and Chandra will talk about:
- Trends in retail pre and during COVID and how this has accelerated digital transformation
- How Flight Centre, Campari and Chipotle are using this time to know their customers better and pivot their respective businesses
- How a Customer Data Platform like Customer Insights can help you create a rich, unified view of your customer
- Where to next for retail