D365 Webinar Series

Join us for a continuing conversation about who should be involved in the definition of a buyer’s journey and the role of company culture as you create a customer experience strategy.

In this webinar, you will also learn about:

• The role of digital transformation in the success of your customer experience initiative.
• The critical role of customer service to ensure better experiences.
• The importance of letting the customer define their journey

Join us for a conversation around how brands that can deliver on promises they make about their products and services can reap the rewards of long-term customer engagement. You’ll also discover how to increase customer retention, revenue growth, and loyalty.

In this webinar, you’ll learn more about the:

• Examples of companies that have transformed customer experiences.
• Benefits of improved customer experience.
• Five steps to achieving success

Unify your data across sources to get a single view of customers, optimise customer engagement, and discover insights that drive personalised experiences. Help your marketing, sales, and service professionals to tailor digital and one-to-one customer interactions at scale.

Watch this webinar to learn how Dynamics 365 Customer Insights can help your organisation achieve:

• Faster time to value with a self-service solution. A richer, more complete view of customers.
• Actionable, contextual insights derived from customer data and infused in business applications.
• Full control of customer data.
• The ability to innovate and evolve with full extensibility.