How Artificial Intelligence is powering Australian Retail in 2020 and beyond
In the last decade, retail has had to withstand future shock on a variety of fronts and its resilience is constantly being tested. Australian retailers have been deploying Artificial Intelligence (AI) in human-centric ways. Intelligent Supply Chain and Knowing Your Customer are two key areas where retailers are investing to accelerate out of the curve of disruption.

AI is a journey
While the promise of machine learning is alluring, questions regarding AI abound. What moral and ethical considerations should we pay attention to? Who Should lead AI in the business?

Through dialogues with academics and Australia’s AI pioneers including Coles, The Iconic, Harvey Norman and Accent Group we have decoded how to best answer these questions with proactive strategies and uses cases.

Australian Retailers are underway
• Harvey Norman's "concierge bot" can answer around 70% of online chat queries, letting the retailer scale more easily without needing to throw more people at the problem, leading to a 30% improvement in CSAT customer satisfaction scores
• The Iconic is deploying AI-powered decision-making based on customer behaviour so that the retailer can now predict return rates with 80% accuracy which helps optimise stock levels.

Download to design your blueprint for that transformation journey.