Welcome to the Microsoft Retail Innovation Club

80% of people feel stressed throughout their day, but most of us don't realise it or don't know what to do about it. We take the guess work out of your hands, with our spell checker for stress - empowering you and your team to greater mental health and productivity with confidential support.

Through this presentation, we can help you listen better, transforming CX using insights from customer conversations regardless of your contact center platform. Dramatically increase NPS, reduce churn and lapse rates, understand customer effort and cancellation risk and drive agent performance.

Learn how Culture Amp is helping companies to create engaged, resilient, and high-performing work cultures — even in an ever-changing environment. In this session, you'll hear stories from local companies and how they are adapting and building back stronger.

Challenge: Retailers lose billions when actionable insights don’t reach firstline workers
Solution: Deliver actionable information and insights in real-time to firstline workers and managers

Black.ai works with modern retailers to help them solve traditionally 'unsolvable' problems in-store; our sensors keep track of where customers go, what they interact with and take. For loss prevention purposes, this allow retailers to not only measure the daily impact of theft but to actively reduce theft through more intelligent bag check processes.

Fabric enables traditional retailers and brands to provide on-demand e-commerce profitably and at scale - without compromising their brand or in-store shopping experience. What sets Fabric apart from the competition is our complete hardware/software solution, flexible topology that allows our solution to fit in challenging urban spaces, and our innovative software-led robotics approach.

Preezie believes that online shopping experiences should be the same as in-store.So we build the tools and provide the education to retailers to bring the in-store experience online through our guided conversion and product discovery platform.By understanding the behavioural psychology of the in-store retail experience our customers see eCommerce conversions go up by 400%.

Cloudpick Technology is a high-tech enterprise specializing in the development of computer vision and artificial intelligence applications. The core technical team comes from a versatile background, including senior scientists and engineers from Silicon Valley. Cloudpick provides enterprise-level users with smart retail and artificial intelligence solutions for innovative payment methods, unmanned stores, CV Vending Machines.

Kiwi Technology uses AI to empower retail. In store, Kiwi provides digital interactive touchpoints (Dream Screen) at locations that cover shoppers' entire journey: at entrance, main course, end of aisle, and check-out. Equipped with AR/mini-games, Dream Screen offers an immersive shopping experience, while collecting customer behavioural data. Meanwhile, Kiwi's DSP/DMP marketing platform assists retailers and brands to perform precision marketing.

On average, brick & mortar retailers lose approximately 2% of their total revenues to "shrinkage” (inventory loss). A significant portion of such losses occur at self-service systems due to theft. In this talk, two solutions, RetailAI® Protect and RetailAI® Fresh, will be introduced which not only significantly reduce shrinkage for these systems, but also improve the customer experience.

New online shopper volumes are surging. But new shoppers are 5-7x more likely to have their purchase declined than returning users, slashing merchants’ potential revenue and giving customers a poor experience. Almost half of declined shoppers won’t visit a merchant’s site again! Why are new shoppers getting declined? How much missed revenue is at stake? And how can Forter help you realise it?

WalkOut has developed an autonomous checkout platform that mounts on top of existing shopping carts, transforming them into engaging points of sale. The solution uses state-of-the-art machine vision to identify products with extremely high accuracy and offers a large screen to constantly communicate with the shopper, offering personalized promotions and suggestions to increase the basket size.

Kepler Analytics is dedicated to being the key data and analytics partner for retailers globally. The Kepler Traffic and Sales Optimisation System using our proprietary traffic measurement technology provides flexibility in delivering a complete sales optimisation platform. Our unique retail traffic, sales and causative sales driver measures help to foster positive in store behaviours.

Frontline employees are the most critical asset of retailers to grow business. Equip frontline with data technology is not only for improved employee satisfaction but also better customer experience and revenue return. ChiefClouds provides a data-driven Smart Sales platform that will help retailers fastrack the frontline digital transformation. Let's show you how.

Retailers and CPG Brands that are able to win the loyalty of shoppers will emerge big winners in a post COVID world. ciValue helps Retailers and CPG Brands leverage customer loyalty data to grow share of wallet. Our AI-powered technology platform makes it easy to analyse customer data, develop personalised offers and monetise insights and media channels.

Explore Particular Audience's SaaS applications - creating a new website for every customer. Beyond SaaS, Particular Audience personalises the internet with their browser plugin, Similar - automating product discovery across every website no matter what site you've landed on.

Customer Journey Hijacking is a previously invisible problem causing E-Commerce Retailers and Brands visitors to leave your site due to Ads Injected into the Customer Experience. Learn how preventing Journey Hijacking can increase digital conversion rate 1.5-5%, impacting revenue and improving online brand experience.

Observa’s innovative platform combines AI and auditing to gather quantitative and qualitative data using shelf cameras, robots, humans and more. By using Microsoft Azure’s robust collection of capabilities, scalability and reliability, Observa provides CPG brands and physical retailers a complete, accurate, and real-time view of their products on store shelves.

The Quicklizard platform helps online, omnichannel and brick & mortar retailers identify optimal price points to increase revenues and profits through every sales channel. Pricing managers can focus on developing pricing strategy rather than spending their time tracking competitors and updating excel sheets. The result is increased sales, higher profits, and improved pricing implementation across all product lines.

Retail is addicted to feedback-based customer intelligence; this approach is the best we had but is fundamentally flawed. Richard will talk about how Uncrowd needed to exist to move the industry on from broken feedback to real understanding of customers' likelihood to choose one retailer over another.

NEXTTAO Technology is a leading enterprise internet technology provider. With its profound experiences in enterprise back office systems, NEXTTAO provides a highly elastic technology platform to fuse together the back office and front office. In 2014, NEXTTAO launched its omni-channel business management solutions built on a digital technology platform, named "NEXTTAO DataForce".

Deploying a unified conversational strategy across multiple channels can overcome many of the issues that plague the current state of omnichannel marketing. Improving the outcomes of every customer interaction by making conversations seamless across preferred platforms– will improve your brands engagement, data insights, customer service and most importantly sales.

Retailers today face challenges in balancing cost, carriers & customer expectations. A robust last-mile delivery setup and an optimized mid-mile - warehouse/DC-to-store leg is the key differentiating factor to boost customer satisfaction. We help you deliver a superior customer experience with instant visibility and operational control over every leg & achieve timely delivery and fulfillment.

The lack of optimal retail product management is costing CPGs and retailers $984 billion worldwide. Around 30% ($47.5B) is due to out of stock alone. The work is so inefficient that the industry is forced to take a high-level ‘cluster' approach. However, every store is unique. HIVERY Curate addresses this challenge using data to easily generate store-specific planograms in minutes not months.

Bringoz is an and-to-end technology solution, enabling superior levels of delivery & distribution. Bringoz provides real-time elastic capabilities, with strategic value and creates an optimal and superior delivery solution to streamline operations, maximize assets and lower operational costs, all while achieving maximum efficiency.

From increased labour cost, to inherent inflexibility of fixed-infrastructure, traditional warehouse and fulfillment center operators are facing progressively complex logistic challenges. Advances in technology of robots and AI can alleviate and eliminate such issues, by increasing operational efficiency and ultimately enhancing competitive advantages for those investing in robotics solutions.

"KENNON ROBOTICS", founded in 2010, is the largest commercial service robot r&d, production and sales company in China. So far, Keenon Robotics' robots have helped to reduce labour costs in all industries, improve service efficiency, intelligent upgrading and transformation! During the pandemic, the robots helped the medical workers to reduce the risk of cross-infection.

Focused on brand controled CX, platform control and network data, Radaro is deployed by Global brands to enable cutting edge "last mile" strategic advantage.Through agile deployment and deep workflow integrations, Radaro aligns stakeholder strategy across digital CX, customer support, operations and IT. Our ultimate aim is to bring brands closer to their customers.