Delivering customer service automation

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Delivering customer service automation

25 September 2020 4:30 PM - 5:00 PM | (GMT+07:00) Bangkok, Hanoi, Jakarta

*The session will be delivered in English with Thai subtitle

During times of business disruption, it’s even more critical to put your customers first. In the last few months, many organizations have understood that connecting with their customers will have a lasting impact on their brand.

Key topics to be covered

  • Real-life examples of how Infosys and Dynamics 365 elevated customer experience across the banking, insurance and mining industries
  • Core building blocks of service transformation for enterprises
  • Using AI-driven capabilities to automate service processes to maximize customer agents' time and efficiency
  • Leading solution offerings that you built on Dynamics 365 Customer Service by Infosys that you can leverage to start you service transformation journey