Unlock the future of customer service with Microsoft and CMP Research. This special report illustrates how generative AI is reshaping contact centers—making every interaction smarter, faster, and more human. 

Discover how AI transforms your contact center by: 

• Streamlining customer journeys with personalized, automated self-service. 
• Surfacing insights instantly—keeping agents in the flow of work. 
• Automating routine tasks so teams can focus on what matters most.
• Empowering your workforce anywhere, on any channel.