Customer experience is undergoing its biggest transformation in decades. 
 
As traditional CRM evolves into intelligent, agentic systems, the next five years will redefine how organizations engage, serve, and retain customers. 
 
Join us for an exclusive session where we will share Microsoft’s perspective on the future of CRM and customer experience—and what it means for marketing, sales, and service leaders. 
 
In this session, you’ll explore: 

• The rise of autonomous agents and evolution of proactive insights
• How deeply integrated, AI-powered customer journeys are reshaping expectations
• The critical shifts leaders must prepare for to stay ahead

Featuring expert insights and real-world perspectives from Microsoft and its customers, this is your opportunity to understand what’s next—and what it will take to lead.