AI agents are no longer a future concept — they’re already transforming how organisations operate, compete, and grow.

In this opening keynote, Dan Lewis, Corporate Vice President at Microsoft, will explore how agentic AI is reshaping the way work gets done — across every function, from customer service to finance, HR to sales. You’ll hear how leading organisations are moving beyond experimentation to embed AI agents into their core business processes — and what it takes to lead that shift.

We’ll unpack the latest insights from Microsoft’s Work Trend Index, explore the evolution from automation to autonomy, and share real-world examples of how AI agents are delivering measurable impact today.

Whether you're driving transformation, leading a business unit, or shaping strategy, this session will help you understand what agentic AI means for your organisation — and how to take the lead.